Payment Terms
Requirements for all guests:
A valid ID is required for all guests at check in. It is not possible to stay at Belvedere Aparments without a valid, government issued identification.
No pets/animals are permitted on the premises.
Payments:
In our Online Booking System you PREPAYMENT 30% Not Refunded Deposit of the total price of your reservation.
The REMAINING AMOUNT will be payed on arrival Check-In.
All payments are due on arrival. Guests cannot enter the rooms until the full amount is paid.
Payment Methods:
Cash: We accept Euro’s (€) only. It is not possible to pay in other currencies.
Credit Cards: Visa, MasterCard, American Express.
Bank Transfer:Transfer Money to our Bank Account.
Prices include VAT (13%) and City Tax (0,5%).
Confirmations:
All reservations receive a Booking ID confirmation number and name. (eg: XXXXX). If you do not have a booking confirmation number, you do not have a booking. If you have not received a booking confirmation, and believe you have made a reservation, please email us immediately at admin@keramotibelvedere.com. Guests should be able to provide their booking confirmation number at check-in.
Cancellations:
Cancellations prior to arrival or failure to arrive for a confirmed booking will result in the Not Refunded Deposit AMOUNT 30% OF YOUR BOOKING BEING CHARGED.
Cancellations can be made by email to admin@keramotibelvedere.com from the address used at the time of booking.
All email cancellations will receive a cancellation confirmation reply from The Belvedere Aparments. This cancellation form will serve as proof of cancellation in case of dispute. If you have not received this reply, your booking has not been cancelled.
Prepayments:
It is possible to pay for the entirety of your booking prior to arrival by credit card or Cash. For prepayment by credit card and Bank Transfer, please contact admin@keramotibelvedere.com and include your booking confirmation number.
The Belvedere Aparments will provide refunds on pre-paid bookings, provided they have followed the procedures listed in the “cancellations” section of the Terms and Conditions. Within 72 hours of arrival, we do not provide any refunds on pre-paid bookings.
Minimum Stays:
Please note, Belvedere Aparments has minimum stay requirements for bookings.
Summer: 3 days minimum stay for bookings whcih include from 1st June Until 15th September
Lost & Found:
Items lost or found in the hotel will be kept for one week after departure date. Highly Valuable items (such as smartphones, laptops, tablets etc.) will be kept for a longer period.
Please contact admin@keramotibelvedere.com for all lost and found enquiries. Please note that we cannot always guarantee the recovery of forgotten items.
The Belvedere Aparments will assist in sending your forgotten items to your home country or to an alternate accommodation. In addition to postal and packaging charges, there is a €20.00 administrative fee for this service. Payments for Lost and found postage can be made via Bank Transfer.
Key Deposits:
Every aparment has its own Key .
After guest departure they have to leave the Key .
Liability:
The Belvedere Aparments accepts no responsibilty to guests, visitors, staff or otherwise, for injury, theft, loss of property, damage to personal belongings, assault or other unlawful acts. Guests are encouraged to use the locker or safe provided for the storing of valuable items. Expensive items, including, but not limited to: laptops, jewelery, cash etc, can be left for storage with reception.
Additional Information:
Check-in is after 14:00. We always try to check our guests in as early as possible.
Check-out is no later than 11:00.
No curfew, no lock-out.